Tenant Services
Office Hours
Monday to Friday - 8:30 a.m. to 5:00 p.m.
Saturday, Sunday & Public Holidays - Our offices are closed.
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Rental Payments
Unless other arrangements are made, rent in accordance with your Residential Tenancy Agreement will be payable in advance on the due day as specified. If at any time you are unable to make a rental payment, on or before the due date, please make immediate contact with your Property Manager.
------------------------------------------------------------
Method of Payment
1) Deposit at any branch of the Commonwealth Bank using issued deposit book
2) Direct debit
3) Cheque/Money Order
4) In person cash is accepted at our office
------------------------------------------------------------
Water Usage: (If applicable)
Should be paid within 14 days of receiving account. Do not pay direct to SA Water. Send cheque/money order to Burton Groves. You cannot pay direct to the bank.
------------------------------------------------------------
Rental Bond
Your rental bond will be lodged with the South Australian Office of Consumer & Business Affairs. The bond is held as security against any damage or undue wear and tear. The bond will be refunded promptly after you vacate, provided the property is left in as close as possible the same condition as when the Residential Tenancy Agreement commenced (allowing for fair wear and tear) and there are no other monies owing.
------------------------------------------------------------
Periodic Inspections
During the course of your tenancy, the premises will be inspected periodically (3 monthly) by Burton Groves First National - at least 7 days notice will been given to you.
The first inspection may be prior to 3 months depending on when we inspect your particular area.
------------------------------------------------------------
Keys
A duplicate key to all properties is retained by Burton Groves First National for emergency access. Under special circumstances, and on producing identification, the keys can be borrowed, during office hours (Mon-Fri 8.30am-5pm), but must be returned within twenty-four (24) hours. No service is available out of office hours or on public holidays.
It would be therefore advisable, that you also make private arrangements regarding the location of a spare key, should you inadvertently lock yourself out.
Locks may only be changed, after first obtaining permission from Burton Groves First National or the Landlord, and then on the strict understanding that you supply us with a spare set of keys. Remember, it is in your best interests to ensure that we have access to your property.
------------------------------------------------------------
Insurance
We strongly urge you to insure that your personal possessions, against any loss, damage or theft. The landlord has no obligation to insure your personal belongings. (Contents Insurance)
------------------------------------------------------------
Electricity, Gas and Telephone
It is each tenants' responsibility to have the appropriate account placed in their names. We will take a water metre reading prior to occupying and again when you vacate, to calculate what portion of water charges is due by the tenant.
------------------------------------------------------------
Repairs and Maintenance
All repairs are to be reported to Burton Groves. No responsibility for payment of repair will be borne by the owner if you organise work to be carried out on the premises.
All repairs are attended to as promptly as possible, however, it is often necessary to obtain the Landlord's approval and or quotes before any work can commence, so unfortunately a time lag is sometimes unavoidable.
If firm arrangements regarding access for any tradespeople are not kept by you, the service charge for calling the tradesperson will be automatically passed on to you for payment.
Where you rent a house, terrace or a semi-detached cottage, the upkeep of the gardens and grounds are your responsibility. Please do not store unnecessary paper, rubbish, bottles, cans, etc. on or around the premises.
------------------------------------------------------------
Termination of the Tenancy Agreement
Your Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and the Landlord.
The Residential Tenancy Agreement can be terminated by you in the following ways:
a) If you intend to vacate at the end of your Residential Tenancy Agreement you are required to give fourteen (14) days written notice prior to the expiry of the fixed term of your Agreement.
b) Once the fixed term has expired, you are at liberty to continue living at the property or to vacate. If you intend to vacate, written notice to that effect must be received by our office at least twenty-one (21) days prior to the vacating date.
If however, unforseen circumstance arise and you have to vacate prior to the expiration of your Residential Tenancy Agreement, please contact your Property Manager immediately and we will endeavour to find another suitable tenant. However, you will still be responsible for the rent until another suitable tenant is found, as well as the payment of a letting fee, an Agreement preparation fee and all advertising costs.
------------------------------------------------------------
Connecting Your Gas, Electricity, Telephone, and Water In One Easy Step!
The service is free to use and doesn't involve any additional contracts. You'll still have to pay any bonds and connection fees that would normally apply, but we promise to ensure you don't pay any additional charges for our service. We are paid a fee by the provider for streamlining the process and delivering information to them electronically, saving them the normal costs (call centres, etc.) of your connection. The product is simple - electricity, phone, gas and water (where applicable). We keep it simple so we can keep it free for you.
UtilityOne offers a service that helps take the hassle out of moving. In one simple step, they can arrange connection and disconnection of your telephone, electricity and gas for properties in Australia. The service is free to use and does not involve any contracts. You'll still have to pay any bonds and connection fees, but there are no additional charges for UtilityOne's service.
Monday to Friday - 8:30 a.m. to 5:00 p.m.
Saturday, Sunday & Public Holidays - Our offices are closed.
------------------------------------------------------------
Rental Payments
Unless other arrangements are made, rent in accordance with your Residential Tenancy Agreement will be payable in advance on the due day as specified. If at any time you are unable to make a rental payment, on or before the due date, please make immediate contact with your Property Manager.
------------------------------------------------------------
Method of Payment
1) Deposit at any branch of the Commonwealth Bank using issued deposit book
2) Direct debit
3) Cheque/Money Order
4) In person cash is accepted at our office
------------------------------------------------------------
Water Usage: (If applicable)
Should be paid within 14 days of receiving account. Do not pay direct to SA Water. Send cheque/money order to Burton Groves. You cannot pay direct to the bank.
------------------------------------------------------------
Rental Bond
Your rental bond will be lodged with the South Australian Office of Consumer & Business Affairs. The bond is held as security against any damage or undue wear and tear. The bond will be refunded promptly after you vacate, provided the property is left in as close as possible the same condition as when the Residential Tenancy Agreement commenced (allowing for fair wear and tear) and there are no other monies owing.
------------------------------------------------------------
Periodic Inspections
During the course of your tenancy, the premises will be inspected periodically (3 monthly) by Burton Groves First National - at least 7 days notice will been given to you.
The first inspection may be prior to 3 months depending on when we inspect your particular area.
------------------------------------------------------------
Keys
A duplicate key to all properties is retained by Burton Groves First National for emergency access. Under special circumstances, and on producing identification, the keys can be borrowed, during office hours (Mon-Fri 8.30am-5pm), but must be returned within twenty-four (24) hours. No service is available out of office hours or on public holidays.
It would be therefore advisable, that you also make private arrangements regarding the location of a spare key, should you inadvertently lock yourself out.
Locks may only be changed, after first obtaining permission from Burton Groves First National or the Landlord, and then on the strict understanding that you supply us with a spare set of keys. Remember, it is in your best interests to ensure that we have access to your property.
------------------------------------------------------------
Insurance
We strongly urge you to insure that your personal possessions, against any loss, damage or theft. The landlord has no obligation to insure your personal belongings. (Contents Insurance)
------------------------------------------------------------
Electricity, Gas and Telephone
It is each tenants' responsibility to have the appropriate account placed in their names. We will take a water metre reading prior to occupying and again when you vacate, to calculate what portion of water charges is due by the tenant.
------------------------------------------------------------
Repairs and Maintenance
All repairs are to be reported to Burton Groves. No responsibility for payment of repair will be borne by the owner if you organise work to be carried out on the premises.
All repairs are attended to as promptly as possible, however, it is often necessary to obtain the Landlord's approval and or quotes before any work can commence, so unfortunately a time lag is sometimes unavoidable.
If firm arrangements regarding access for any tradespeople are not kept by you, the service charge for calling the tradesperson will be automatically passed on to you for payment.
Where you rent a house, terrace or a semi-detached cottage, the upkeep of the gardens and grounds are your responsibility. Please do not store unnecessary paper, rubbish, bottles, cans, etc. on or around the premises.
------------------------------------------------------------
Termination of the Tenancy Agreement
Your Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and the Landlord.
The Residential Tenancy Agreement can be terminated by you in the following ways:
a) If you intend to vacate at the end of your Residential Tenancy Agreement you are required to give fourteen (14) days written notice prior to the expiry of the fixed term of your Agreement.
b) Once the fixed term has expired, you are at liberty to continue living at the property or to vacate. If you intend to vacate, written notice to that effect must be received by our office at least twenty-one (21) days prior to the vacating date.
If however, unforseen circumstance arise and you have to vacate prior to the expiration of your Residential Tenancy Agreement, please contact your Property Manager immediately and we will endeavour to find another suitable tenant. However, you will still be responsible for the rent until another suitable tenant is found, as well as the payment of a letting fee, an Agreement preparation fee and all advertising costs.
------------------------------------------------------------
Connecting Your Gas, Electricity, Telephone, and Water In One Easy Step!
The service is free to use and doesn't involve any additional contracts. You'll still have to pay any bonds and connection fees that would normally apply, but we promise to ensure you don't pay any additional charges for our service. We are paid a fee by the provider for streamlining the process and delivering information to them electronically, saving them the normal costs (call centres, etc.) of your connection. The product is simple - electricity, phone, gas and water (where applicable). We keep it simple so we can keep it free for you.
UtilityOne offers a service that helps take the hassle out of moving. In one simple step, they can arrange connection and disconnection of your telephone, electricity and gas for properties in Australia. The service is free to use and does not involve any contracts. You'll still have to pay any bonds and connection fees, but there are no additional charges for UtilityOne's service.
